Here’s a quiz to test your knowledge of the origins and innovations of chat reference in libraries.
Susan McGlamery pioneered the adaptation of Web “call center” software for use by libraries. One of the retailers using this software was:
InfoEyes, a collaborative VR service for visually handicapped patrons, uses software called:
San Jose Public Library became the first public library to launch a chat reference service in July 2000.
In the fall of 1995, the Internet Public Library offered a real-time text-based online reference service, using:
The idea for the Collaborative Digital Reference Service (CDRS) was presented in 1998 at an institute hosted by:
The first chat reference service in the United States delivered on a statewide basis was:
VRD Conference proceedings will be archived by WebJunction. The first VRD Conference was held in:
|