Virtual Reference Adventure

The Adventure Begins...

Things You'll Need
Along the Way

A Plan picture
Basic Skills
Interview Skills
About this site...

Writing Policies and Procedures...
Policies and procedures are the nuts and bolts that keep chat service consistent and evenhanded. Real-time and online make this experience different from email and other forms of service. Your library's existing policies may not cover chat service. Online examples of policies and procedures written for individual libraries and cooperative partners can be compared with those in use at your library. Here are some sites and resources to explore. What happens next?
  1. You want to ensure that your policies support your service plan.
  2. But what if your rules of conduct are written only for in-library use?
  3. You decide to look at policy examples from other libraries.
Advice for the trip


Your Lifelines...
Digital Reference Policies and Procedures (DREI)
Finding examples of VR policies and procedures
Going Virtual: Creating Policies and Procedures


Think About Ask Yourself More to Explore
Take a Break
Developed by the Statewide Virtual Reference Project, Washington State Library, a division of the Office of the Secretary of State.
Funded by the Institute of Museum and Library Services through the Library Services and Technology Act.

Last Modified: April 18, 2006