Things You'll Need
Along the Way
| A Plan |  |
| Basic Skills | |
| Training | |
| Partners | |
| Marketing | |
| Policies | |
| Evaluation | |
| Interview Skills | |
| InfoLit | |
| Awareness |
| Writing Policies and Procedures... |
| Policies and procedures are the nuts and bolts that keep chat service consistent and evenhanded. Real-time and online make this experience different from email and other forms of service. Your library's existing policies may not cover chat service. Online examples of policies and procedures written for individual libraries and cooperative partners can be compared with those in use at your library. Here are some sites and resources to explore. What happens next? |
|
Your Lifelines... |
| Digital Reference Policies and Procedures (DREI) |
| Finding examples of VR policies and procedures |
| Going Virtual: Creating Policies and Procedures |
 |
 |
 |
