Virtual Reference Adventure

The Adventure Begins...

Things You'll Need
Along the Way

A Plan picture
Basic Skills
Interview Skills
About this site...

Partners in the Adventure ...
Your library may collaborate with others to provide chat reference service. Partnerships offer many advantages—extended hours of service, shared staffing, cost savings—as well as many challenges. Here are resources for libraries offering chat reference service collaboratively, either with librarians under contract to the software vendor or with staff members at regional or partner libraries. What happens next?
  1. You want to improve your own reference inteview skills.
  2. Working with other libraries is challenging, take a break.
  3. What if you think that a partner library isn't providing high-quality chat service?
Advice for the trip


Your Lifelines...
RUSA Guidelines for Implementing and Maintaining Virtual Reference Services
24/7 Reference Collaborative Policies and Procedures
IFLA Digital Reference Guidelines


Think About Ask Yourself More to Explore
Take a Break
Developed by the Statewide Virtual Reference Project, Washington State Library, a division of the Office of the Secretary of State.
Funded by the Institute of Museum and Library Services through the Library Services and Technology Act.

Last Modified: April 18, 2006