AWARDS EVENTS OUR ASSOCIATION PROFESSIONAL TOOLS PUBLICATIONS
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AWARDS EVENTS OUR ASSOCIATION PROFESSIONAL TOOLS PUBLICATIONS |
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| Sections: BRASS CODES History MARS RSS STARS CONTACT US JOIN RUSA VOLUNTEER |
 Empowered Public: Are We With Them or Against Them? (1993) |
| New Services, New Models: The Research/Experimental Approach to Introducing New Services (1994) |
| Shaping a Reference Service: Some Success Stories of the '90s (1995) |
| Great Service Now: Framework for Action (1996) |
| Toward a New Vision for Reference: Kaleidoscopic Collections and Real Librarians (1997) |
| Books, Bytes and Bots: Reference Librarians and Users Confront the Information Age (1998) |
| What's on the Menu? How to Tell Junk Food from Gourmet Information Sources. Answers for the School Cafeteria, the University Grill, and the Neighborhood Coffee Shop (1999) |
| Reference 24/7: High Touch or High Tech (2000) |
| Future of Reference Services (2002) |
| Reference Interview: Connecting In-Person and in Cyberspace (2002) |
| Frontline Reference: Help! How to provide Top-notch Service to Users (2003) |
| If We Could Start Over, What Would Reference Look Like? (2004) |
| Googling the Better Mousetrap - Cyber Resources on the Front Lines of Reference (2005) |
| What You'll Read Next: The Buzz of Books (2006) |
| President's Program (2007) |
| President's Program (2008) |